Return & Refund Policy

Returns & Exchanges:

You can return an item you bought from the MOZSLY Store only within 30 calendar days after the day you received it.

We’ll refund the payment method you paid with (minus your original shipping & handling charges and a restocking fee if applicable) within 14 business days after MOZSLY receives the device.

 

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty.

Any item that is returned more than 30 days after delivery

 

 

Step 1: Tell us what you want to return

 

Contact us: info@mozsly.com.

And tell us where you bought our products, the order number, and the product problem. Our customer service team will get in touch with you as soon as possible!

 

Step 2: Wrap it up

 

Include the following in your package:

 -The box your purchase came in

 -The device or accessory

 -Other accessories, documentation, and anything else that came with the device

 

Step 3: Send it back to MOZSLY

 

To be sure the device arrives in its original condition, package, and ship it using the label and instructions from the MOZSLY support email.

 

 

In the case of a covered warranty defect, MOZSLY will at its option:

 (A) repair the product using new or refurbished parts;

 (B) replace the product with an equivalent new or refurbished product;

 (C) provide a partial or full refund of the original purchase price to you in exchange for the return of the product.

 

This warranty does not cover defects or damage arising from improper use or maintenance,

normal wear, and tear, commercial use, accident or external causes. Unauthorized repair,

modification or customization of your product voids this warranty.

 

Cancellation Policy

Many orders can be cancelled until shipment. Orders that have already shipped cannot be cancelled and will be treated as returns.

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund(if the order shipping,it can not cancle),But please note:paypal fee will not refund as the paypal Policy for seller.

- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.(if the order shipping,it can not cancle)

- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. (if the order shipping,it can not cancle)

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please email to info@mozsly.com